We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange. No sale is final. Items are accepted for credit or exchange if returned in saleable condition within 30 days of the original sale. A Gunn & Richards representative must first authorize all returns. To receive an authorization # please contact a customer service representative at 877.44.VIALS.
Returns may be sent to our Customer Service Center.
Upon return, you will receive a confirmation
of the return and your account will be credited.
All returns are subject to a 15% restocking fee.
Authorized Returns
may be made in one of two ways:
1) Return the item to our Customer Service Center using your own method of delivery. Send returns to:
Gunn & Richards
Attn: Customer Service
10914 Strang Line Rd
Lenexa, KS 66215
2) Contact a Gunn & Richards Customer Service
Representative at 1.877.44.VIALS. We will mail you
a UPS return label, or process the return electronically
(Call Tag).
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